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The Challenge
For all the promise of knowledge management initiatives undertaken in large enterprises, the benefits actually realized have often fallen short of expectations. All too often, the specific demands, scale, infrastructure, and complexities of an organization outstripped a knowledge management system’s capacity to provide real efficiencies in knowledge transfer—and consequently delivered only limited benefits to an organization’s employees, prospects, and customers.
The Solution
InQuira offers a comprehensive, integrated suite of products that enable effective knowledge management across the largest enterprises and the most complex deployments. InQuira equips organizations with the ability to fully leverage all their information—regardless of its format or location—and provides unprecedented efficiency in delivering that information so it’s available when and where it’s needed. That’s why leading enterprises like 3M, Pitney Bowes, Fidelity, Nationwide, Nokia, and many others rely on InQuira to power knowledge management in their organizations.
The Benefits
InQuira delivers significant bottom-line benefits to enterprises. With InQuira’s leading knowledge management solutions, organizations can:
- Improve service levels. Armed with the right information at the right time, contact center agents and sales representatives can more effectively respond to customer’s needs—and improve satisfaction and sales, while reducing churn.
- Boost online conversions and sales. By delivering the information users need, when they need it, visitors get engaged, and prospects make orders.
- Increase efficiency. By facilitating better information sharing, and reducing the time it takes to find the right resources in the knowledge base, organizations enjoy improved staff productivity.
To learn more about knowledge management, we encourage you to visit the knowledge management resource center, which features customer case studies, best practices e-books, useful links, and much more. |
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