InQuira Customers

You can tell a lot about a technology vendor by the customer base it builds. Browse below, and you'll see InQuira's customers include many of the world's most recognizable brands.

"With InQuira, we expect to halve the 65,000 calls we receive per month - for a cost savings of somewhere between half and three-quarters of a million pounds per year." —Deputy CEO, People Pay and Pensions Agency

Customer Testimonial: Answers In One Click

Key results:

• Contact center representatives spend 50% less time searching for information.
• Less than 25% of Web self-service inquiries are escalated to call agents.

Webinar: Achieving Service Excellence

KMWorld Article: Knowledge Management Best Practices

Analyst Report: Improved Service at Lower Costs

Key results:

• 50% faster resolution times.
• 100% improvement in customer satisfaction.

Key results:

• Reduced overall support costs by roughly $8 million a year.
• Improved customer support margins by 10%.

Webinar: Debunking a Support Myth

EContent Magazine Article

KMWorld Magazine Article

AMR Analyst Report

Key results:

• Saved $5.8 million in case avoidance.
• Increased customer satisfaction.
• Named one of the 10 best Web-support sites of 2006 by the ASP.

CRM Magazine Article: Juniper Networks Named to 2007 Service Elite

Webinar: Selecting the Right Knowledge Base

"With InQuira, we can now deploy a centralized, multi-lingual knowledge management solution with sophisticated search and retrieval capabilities."
—Vice President of Product Support, Invensys

Webinar: Implementing a Global Knowledge Base Solution

Press Release: Invensys Chooses InQuira to Power Global Customer Support

"With the help of InQuira we can deliver a knowledge management tool that will better enable both customers and employees to get the information they want and need."
—Program Manager, R&D, 3M

Webinar: Embracing Knowledge in the Call Center

Press Release: InQuira Software to Optimize Nationwide Financial's Call Center

Key results:

• Search accuracy for agents improved from 28% to 85%.
• More consistent, effective customer service.

Key results:

• Improved content management procedures.
• Streamlined resolution of complex support cases.
• Reduced service resolution times.

"With the help of InQuira and its intelligent search and self-service capabilities we aim to give our customers an easy and enjoyable rental experience."
—Director of Web Development, Avis Europe

Implemented knowledge centered support to...

• reduce support costs,
• satisfy the self-service demands of users, and
• support a new open-source business model.

Key results:

• Increased customer satisfaction by 33%.
• Reduced incidences of second search by 20%.
• Enhanced customer intelligence and insights for site optimization.

Customer Feature Story: In Search of a Better Banking Experience

Case study: BofA featured in Jupiter Research paper

Press Release: InQuira Powers "AskBEA" Customer Self-service Website

Case Study: InQuira Deployed on BEA Support Site

Key results:

• Reduced email volume by 10-30% for various inquiries.
• Improved responsiveness in employing site enhancements.
• Iincreased agent productivity.

Case study: Bell South featured in Jupiter Research paper

Webinar: Help Your Customers Help Themselves

"InQuira's natural language technology makes it easier for Charter One customers to get answers to their questions about our market-leading products and services."
— Vice President, Interactive Marketing Manager, Charter One

Article: Bank Technology News Feature Story

Press Release: Charter One Bank Selects InQuira to Fuel Self-service and Search

Article: Investor's Business Daily News

Press Release: InQuira to Bolster and Unify Self Service

"Providing outstanding search accuracy, we've deployed InQuira's natural language search technology across our enterprise call centers and fidelity.com. This is the 'final generation' of search technology for Fidelity."
— Chief Technology Officer, Fidelity eBusiness

Key results:

• Over 80% accuracy in response rate.
• Search is the 2nd top referrer to high value  pages.
• Improved user experience and increased cross-sell/up-sell.

Key results:

• Shifted service incidents online.
• Gained insights into Web prospect and customer behavior.
• Improved online sales and service experience.