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Embrace the User Community Through Collaboration

The principles behind Web 2.0 products and services are reverberating well beyond the user-generated content of wikis and blogs and into more strategic business areas. For many companies, the user community holds a significant amount of valuable information and insight about a company's products - and in some cases, more knowledge than the company itself. InQuira has applied the community and collaboration principles of Web 2.0 to develop InQuira Discussion Forums, comprehensive collaboration platform now available as part of the InQuira 8.0 release. InQuira Discussion Forums is tightly integrated with InQuira Intelligent Search and InQuira Information Manager to create a completely seamless self-service experience for web users, and can be used by both customers and internal users to collaborate and then capture the results of the interaction to improve future self-service user experiences.