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Provide an Application for Delivering a Single Support Experience

Rising customer expectations and proliferation of information mandates that companies be more responsive to their customers' needs than ever before. Customer satisfaction often depends on companies' ability to make real-time adjustments to their customers' support experience, which means empowering business owners with the tools and technologies to affect change rapidly. InQuira 8.0 empowers companies to quickly and easily create online user communities through a knowledge portal application that delivers an effective and easy-to-maintain support experience for all users. Business owners can now control all aspects of the self-service experience through Information Center, an out-of-the-box web application that integrates Intelligent Search, Information Manager, and Discussion Forums into a single self-service platform.