InQuira offers a robust customer experience platform that features integrated semantic search and knowledge management capabilities. With InQuira's enterprise software, organizations can develop the quality content users require, ensure it is accessible when and where it’s needed, and deliver a superior customer experience that advances business objectives.

What products does InQuira offer?
InQuira provides an integrated customer experience platform that has three core capabilities: knowledge base management (including authoring and workflow), semantic search, and advanced analytics and reporting. InQuira’s product suite features these offerings:

• InQuira Intelligent Search—a unified system that combines advanced linguistic techniques and contextual understanding to provide unparalleled semantic search capabilities, enabling organizations to understand, and respond to, the true intent behind a user’s inquiry and browsing behavior.
• InQuira Information Manager—a comprehensive knowledge management product for identifying, developing, organizing, and sharing any type of enterprise information.
• InQuira Analytics—a reporting package that delivers the insights organizations need to more effectively manage the user experience on the Web and in contact centers, continuously refine self-service and online marketing interactions, and enhance the ongoing capture, organization, and retrieval of content.

What do these products do?
InQuira products enable organizations to deliver a superior experience to their customers, directly through the Web and indirectly through agents in contact centers. These products offer the capabilities required to identify and develop the content required for each customer situation, and to deliver the right content at the right time.

Where are these products deployed?
InQuira products are...

• Deployed on Web sites as customer and partner self-service applications.
• Implemented as stand-alone applications to improve agent productivity in the call center.
• Embedded in leading CRM applications to provide agents with intelligent search and knowledge management capabilities from within their CRM environment.
• Used by marketing organizations to increase conversion rates on customer-facing Web sites.

What kinds of companies use InQuira products?
InQuira sells its solutions to Global 2000 enterprises.  InQuira customers represent a wide range of industries, and include companies like Pitney Bowes, Honda, RBS, Apple, and Nationwide Financial.

Why do customers choose InQuira?

Our products…

• Are built based on an understanding that organizations need both search and knowledge management to deliver the most compelling customer experiences.  Other vendors partner for one capability or the other, but InQuira develops both, and delivers the only truly integrated software platform. 
• Are best in class, and have been validated time and again by companies like Apple, Honda, E*Trade, RBS, Mentor Graphics, and many others.
• Enable organizations to aggregate all information repositories to provide comprehensive information access.
• Provide sophisticated analytics that enables customers to optimize their knowledge management and customer service processes. 

Our people…

• Deliver on commitments, and do what it takes to ensure customers succeed.
• Have a wealth of expertise in implementing knowledge management and natural language search solutions in enterprise accounts.

Our track record of results, which demonstrate how …

• Mentor Graphics reduced overall support costs by roughly $8 million a year and improved overall customer support margins by 10%.
• Call agents at Pitney Bowes spend 50% less time searching for information than they did before InQuira was deployed.
• Juniper Networks saved $5.8 million in case avoidance.

And there are many more examples available on our customers page.

How do companies benefit from implementing InQuira?
After implementing InQuira products, customers…

• Delivered more effective online support that boosted customer satisfaction, increased call deflection, and lowered support costs.
• Armed call agents with the information they needed so they could be faster, more effective, and more productive.
• Harnessed knowledge management capabilities that streamlined content development, aggregation, and sharing—so they could fully leverage corporate knowledge across the enterprise.