InQuira Intelligent Search is a unified system that combines advanced semantic search techniques and contextual understanding to provide unparalleled capabilities for understanding, and responding to, the true intent behind a user’s inquiry and browsing behavior.

InQuira's Intelligent Search brings unprecedented intelligence to customer interactions—merging the latest techniques from the field of information retrieval with the most advanced semantic search processing. The result is a seamless, unified system that understands both content and users’ questions in the same way.

Intelligent Search offers a broad, comprehensive set of functionality and optional software modules that deliver unprecedented enterprise search capabilities:

• User Experience Manager—provides business users with real-time visibility and control over online customer interactions throughout the enterprise. User Experience Manager offers an intuitive interface for adding intent responses, assigning responses to users, adding company-specific concepts and synonyms, and more.
• Faceted Navigation—leverages existing customer and application context and presents users with real-time guidance for search and concept refinement. For example, if the initial search or navigation request is too broad in scope, faceted navigation will filter the results set. Conversely, if the original request is too narrow, Personalized Navigation expands the filters and guides the user to the appropriate information.
• Process Wizards—automates qualification and online service resolution. These wizards enable customers to participate in dynamically generated and branching question-and-answer dialogues that guide users most quickly through the relevant sales or service process.
• Personalized Response—delivers complete, intent-based responses to natural language search inquiries and navigation requests. Personalized Response provides exact answers to specific questions with industry-leading accuracy—and it delivers complete responses that anticipate and fulfill the customer's subsequent needs.
• Email Deflection—empowers companies to realize the cost savings of self service while tailoring responses to consumer preferences for the email channel. This product intercepts Web-based email sales and service requests, and automatically responds, effectively deflecting as much as 15-20% of incoming email traffic.
• Contact Center Advisor—provides a complete semantic search interface that enables contact center agents to quickly and accurately find answers to customer inquiries as an integrated part of the call handling process—all from within their CRM dashboard. InQuira Contact Center Advisor is available as a plug-and-play module for leading CRM systems such as Siebel and Amdocs Clarify, and its user interface maximizes agent productivity by serving as a fully integrated part of the CRM user cockpit and the call handling process.

For more information about how InQuira Intelligent Search works, click here.