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CSI CHOOSES INQUIRA'S ENTERPRISE SELF-SERVICE AND SEARCH SOFTWARE TO ENHANCE CUSTOMER ASSISTANCE, CORPORATE INTRANET CAPABILITIES FOR COMMUNITY BANKS Computer Services, Inc. Adds Natural Language Query and Search Capabilities To Better Serve Network of Nearly 500 Community Banks Across the Nation SAN BRUNO, CA, March 17, 2003 — InQuira, Inc., a leading provider of customer search and navigation applications for self-service and online marketing, today announced that Computer Services, Inc. (CSI), one of the nation's top five bank data processing companies, has chosen InQuira's software to enhance customer service for CSI's nearly 500 community bank customers across the nation. CSI will use the InQuira 5 application in its Customer Resource Centers (CRC) and CSI Web@Work®, a corporate Intranet used internally at CSI and by a growing number of CSI's community bank customers. Initially, InQuira 5 will be implemented as a key tool for CSI's resource centers, where technology professionals provide immediate support to customers by phone and email. Using InQuira's Natural Language query processing, CRC representatives will use everyday language to access, with the highest degree of accuracy, hard-to-find information from a variety of content sources and knowledge silos. For the first time, CRC representatives will be able to "search" the more than 10,000 pages in CSI's user manuals. The ability to quickly locate information in 36 volumes of CSI products and services documentation will substantially increase productivity while providing faster and more efficient service to customers. In the future, CSI will add InQuira 5 to CSI's secure website for customers, CSI WebSecure®. This will enable customers to search user manuals and other information on their own without contacting the CRC. CSI will simultaneously deploy InQuira 5 across its internal CSI Web@Work® Corporate Intranet. Web@Work®, which claimed honors for the second consecutive year in the Independent Bankers Association of Texas (IBAT) "2002 Best of Community Banking Awards," is a smaller, secure version of the Internet that creates a central interface to corporate information. It is used both internally by CSI and by Web@Work customers to streamline communications and make corporate information available to employees regardless of where they are located. Integrating Inquira 5's search capabilities into Web@Work will provide enhanced information access to thousands of pages of information for users across the nation. "Combining InQuira's interactive search software with CSI's existing technologies moves information access into an entirely new realm," said John A. Williams, chairman of CSI. "Customers contacting the CRC will be served more efficiently, employees company-wide will be able to find information more quickly, and organizations using CSI's award-winning Web@Work can be confident that their data is only a šsearch' away. It also underscores CSI's ongoing commitment to providing the technologies and services our customers need to grow and succeed." "InQuira was a good match for CSI's requirements because of its support for highly accurate Natural Language queries and its industry-specific packaged dictionaries for the banking and financial services industry," said Michael Murphy, chief executive officer, InQuira. "As the Customer Resource Center and Web@Work" portal evolve to include InQuira 5, employees will be able to ask questions in their own words and find answers in standard bank data processing and technology support documents, while having access to information across a variety of databases. These new capabilities will have an immediate impact on customer-facing services and support." About CSI About InQuira InQuira, Inc., InQuira 5 are trademarks or registered trademarks of InQuira, Inc. All other company and product names may be trademarks of the company with which they are associated. |
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