Press Releases
INQUIRA AMONG KMWORLD MAGAZINE'S 2008 100 COMPANIES THAT MATTER SAN BRUNO, Calif. — March 18, 2008 — InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, today announced that it has been included in KMWorld Magazine's 2008 "100 Companies that Matter in Knowledge Management." "In addition to being innovative, the companies on our list simply must emphasize an abiding determination to serve their most important constituency: their customers," said Hugh McKellar, editor in chief of KMWorld. "InQuira's combination of intelligent search and knowledge management attacks customer service from both sides, providing customers with better information and more intuitive tools to access it." This latest recognition for InQuira's approach to improving the customer service follows on the heels of an InQuira-sponsored study from independent research firm ServiceXRG that examines the current state of online shopping and customer service. The study, entitled "Influencing the Online Experience," reveals that in order to maintain customer mindshare and loyalty, companies must improve available content and provide a superior web-based service experience. "We're honored to be included in the KMWorld 100 again this year," said Mike Murphy, CEO of InQuira. "Recognitions such as this one, coupled with the results of the recent ServiceXRG study, further validate our commitment that companies need to focus on the fundamentals of good customer service." The list — compiled by KMWorld editorial staff and writers, knowledge management practitioners, theorists, analysts, and vendors and their customers — identifies visionary companies that are making a difference in knowledge management. The full article detailing the list can be found here: http://www.kmworld.com/Articles/Editorial/Feature/KMWorld-100-Companies-That-Matter-in-Knowledge-Management-2008-41029.aspx About KMWorld Magazine About InQuira |