Press Releases

Tina Miteko
InQuira, Inc.
650-246-5089
tmiteko@inquira.com

INQUIRA NAMED TO THE RED HERRING 100

New Products, Strong Customer Momentum Demonstrates Leadership in Providing Web Self Service Solutions to the Enterprise

SAN BRUNO, CA, May 12, 2004 — Red Herring yesterday named InQuira, a leading provider of automated self-service applications for Web-based sales and service, to the 2004 Red Herring 100, a list of the 100 private companies that play a leading role in innovation, technology and strategy.

"We are honored to receive this award," said Mike Murphy, CEO of InQuira. "Red Herring recognizes that InQuira's superior technology is providing an innovative and cost effective solution for transforming the way enterprises interact with their customers."

InQuira recently announced the release of InQuira 6.5, the latest version of its award-winning software for improving the customer experience across all interaction channels. The Company has signed several new customers in recent months, including Mentor Graphics, County of Santa Clara, Sovereign Bank, SunTrust, and Ask Moses.

InQuira software transforms business Web sites into powerful tools for acquiring new customers, cross-selling and up-selling products and services, reducing call center costs, and driving customer satisfaction. With InQuira, companies can offer interactive Web self-service by empowering customers to find answers to their service or sales questions with 85%-95% accuracy directly on the company's website.

The 2004 Red Herring 100
Red Herring editors have spent hundreds of hours speaking with experts and carefully examining the business models, financials, and management teams of over 600 private companies from around the world. This year's selection process was weighted to reflect the reality of survival in today's challenging marketplace, measuring companies' abilities to generate revenues, establish a strong customer base and build equally strong industry partnerships.

Red Herring publisher Alex Vieux said the Red Herring 100 award has a tradition of identifying new and innovative technology companies and entrepreneurs. "Red Herring scoured the industry to identify the best and brightest technology companies that are transforming the current markets and creating new ones," said Vieux. "The Red Herring 100 is our annual list of the most promising private companies. Like Google, eBay, Salesforce.com, and other previous Red Herring 100 alumni, these 100 have the potential to become the next success stories of technology."

To learn more about InQuira 6.5 and recent customers, visit www.inquira.com

About Red Herring
Red Herring, Inc., founded in 1993, is a media company whose mission is to cover innovation, technology, financing and entrepreneurial activity. Its staff of award-winning journalists tell readers what's first, what matters and most importantly, why.

Red Herring is dedicated to thorough research, relevant metrics deep financial analysis, in-depth reporting, crisp writing and thoughtful debate. We are a skeptical, intelligent and trustworthy source of information in technology business. Our primary obligation is to provide the most relevant, honest and independent information and analysis to our audience, with the conviction that an exceptional editorial product is the best catalyst for success and the best way to serve our advertisers and investors. Our content is original, compelling and actionable for industry executives and entrepreneurs.

A privately held company, Red Herring, Inc. is headquartered in Mountain View, California.

About InQuira
InQuira is the premier provider of automated self-service applications for Web-based sales and service. InQuira's Automated Self-Service application enables customers, partners, and employees to consistently access the information they need from across the enterprise to obtain fast and accurate responses to their sales and service requests. Unlike traditional keyword-based search engines, which deliver accurate responses only 30%-50% of the time, InQuira delivers 85%-95% accuracy in response rate and can incorporate personalized offers and related content that are relevant to the intent of a customer's inquiry. InQuira Blue chip customers include Fidelity Investments, Bank of America, BEA Systems, AT&T Consumer Group, Computer Services, and SunTrust. For more information, visit www.inquira.com.

InQuira, Inc., InQuira 6.5 are trademarks or registered trademarks of InQuira, Inc. User Interface Engineering, User Interface 8 Conference, and UI8 are trademarks of User Interface Engineering. All other company and product names may be trademarks of the company with which they are associated.