Press ReleasesTina Miteko Ability to determine customer intent places InQuira at top of search effectiveness ranking
SAN BRUNO, Calif.—December 6, 2005—InQuira Inc., the leading provider of intelligent search solutions for improving the quality of customer interactions through websites and contact centers, announced that InQuira 7.2.3 has received a highly positive assessment in an in-depth product review published December 1, 2005 by Patricia Seybold Group. 1 The report notes that "InQuira 7.2.3 stacks up so well against our customer service search evaluation criteria that we're going to have to raise the bar. Key to InQuira's solution are its new seeker intent features, which identify seeker intent and associate it with answers and appropriate actions. Management interfaces and reporting capabilities have been expanded to support intents, and to increase the effectiveness of your search management resources." The 19-page product review is designed to assist e-commerce and customer-service executives in their selection and deployment of technology to effectively meet their customers' needs online. Susan Aldrich, senior vice president and senior consultant at Patricia Seybold Group, concluded in the report that, "InQuira is a strong solution for self-service and support search, and it should be at the top of your short-list." "We are delighted that Patricia Seybold Group, a consulting and research firm that specializes in defining customer experience best-practices, recognizes the capabilities and potential offered by InQuira Intelligent Search," said Mike Murphy, InQuira's chief executive officer. "As the report notes, determining a customer's intent is a challenging but essential element of effective search. InQuira's intent-driven intelligent search solutions play a critical role in helping align customer needs with corporate objectives, and this is what the market demands." About InQuira [1] InQuira Self-Service and Support Search Update: Intents, Concepts and Advanced Linguistics, by Susan Aldrich, Senior V.P. and Senior Consultant, Patricia Seybold Group.
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