Press Releases

Tina Miteko
InQuira, Inc.
650-246-5089
tmiteko@inquira.com

INQUIRA RECEIVES CUSTOMER INTER@CTION SOLUTIONS® MAGAZINE'S PRODUCT OF THE YEAR AWARD FOR 2005

InQuira 7 Honored for Improving Real-Time Customer Interactions

SAN BRUNO, Calif.—January 13, 2006—InQuira, the leading provider of customer interaction solutions for improving the quality of customer experiences through websites and contact centers announced today that Technology Marketing Corporation (TMCå)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named the InQuira 7 Customer Interaction Platform as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.

InQuira 7 was recognized for helping companies deliver intent-driven website experiences to their customers, and for providing information retrieval and knowledge management capabilities that increase productivity in the call-center.

"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. InQuira has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

"This award validates the success our customers have experienced with the InQuira 7 platform," said Mike Murphy, InQuira's CEO. "We're proud to be recognized for the contribution we've made to develop a more satisfying customer experience. We've found the more rewarding the experience, the more receptive customers will be to other marketing messages that could ultimately lead to additional sales and increase ROI."

The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of the Customer Inter@ction Solutions magazine.

About InQuira 7
The InQuira 7 Customer Interaction Platform includes:

  • Intelligent Search provides the core services that power the other products of the platform, including Linguistic Processing, Intent Processing, Search Processing, and Results Processing.
  • Personalized Response dynamically creates personalized website experiences from Intelligent Search results.
  • Personalized Navigation and Process Wizards are powerful products for enhancing the capabilities of Personalized Response.
  • Contact Center Advisor integrates the power of Intelligent Search directly into the dashboards of leading CRM applications.
  • Automated Email and Chat Resolution utilizes Intelligent Search to process requests for automatic resolution before they are handled by contact center personnel.
  • Information Manager provides a more productive alternative to traditional knowledge management products by automating many of the steps that have previously required the skills of an expert operator.
  • Analytics for Customer Intelligence leverages the power of Intelligent Search to deliver unmatched insight into the needs of customers and the quality of customer interaction.
  • User Experience Manager gives business analysts and other non-technical users the ability to optimize the online visitor experience intent-by -intent.

About InQuira
InQuira improves the quality of customer interactions through websites and contact centers with its leading intelligent search solutions. InQuira's solutions leverage InQuira's patented intelligent search technology to understand a customer's intent in real time, and dynamically create a personalized response that incorporates the right information, data, and links to applications from across an enterprise to meet that customer's need. InQuira's blue-chip customers include AT&T, Bank of America, Chrysler, BEA Systems, Fidelity Investments, Honda, Sovereign Bank and SunTrust. For more information, visit www.inquira.com.