Press ReleasesTina Miteko INQUIRA AWARDED INDUSTRY CERTIFICATION FOR ENABLING KNOWLEDGE-CENTERED SUPPORT Consortium for Service Innovation Endorses InQuira 7 Customer Interaction Platform SAN BRUNO, Calif.—March 21, 2006—InQuira, provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, announced today that the InQuira 7 Customer Interaction Platform has been recognized as "Knowledge-Centered Support (KCS Verified)" by the Consortium for Service Innovation (CSI). The Consortium for Service Innovation (www.serviceinnovation.org), a not-for-profit alliance of service and support organizations, developed the KCS Verified program to distinguish knowledge management vendors whose products meet the practical requirements outlined in the KCS Verified Criteria. Supported by the Help Desk Institute, KCS is an emerging best practice for knowledge management in service and support organizations. KCS was developed, refined, and verified over the past 10 years through the joint efforts of Consortium members. "Partnering with InQuira whose solutions are certified in the KCS methodology assures Sun Microsystems that InQuira can apply these emerging best-practices to help Sun deliver upon our Connected Customer strategy. This is very important to us as we implement our strategy of helping customers leverage technology to bring efficiencies to the data center" said Kevin Sturge, Vice President Customer Networked Services (CNS) - Offerings, Sun Microsystems." "InQuira recognizes the importance of applying proper methodology to knowledge management applications for customer support" said Mike Murphy, InQuira's CEO. "This certification from the Consortium for Service Innovation shows that we are in alignment with an emerging industry standard for knowledge management. We apply KCS criteria to solutions that improve the customer and agent support experience and increase the overall effectiveness of the customer service function." The KCS Verified program is an unbiased certification process that validates the functionality of knowledge management applications that demonstrate strong functional alignment with a comprehensive list of KCS requirements developed by the Consortium. "We are pleased to have InQuira as a KCS Verified vendor supporting our best practices," said Greg Oxton, executive director of the Consortium. "The verification process is thorough and challenging, and by submitting to the program, InQuira has aligned itself with industry leaders who have become strategic partners with service providers to turn information into knowledge." About InQuira For a 2-minute overview of the InQuira platform, click here.
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