Press Releases

Tina Miteko
InQuira, Inc.
650-246-5089
tmiteko@inquira.com

INQUIRA SOFTWARE TO OPTIMIZE NATIONWIDE FINANCIAL'S CALL CENTER

Intelligent Search and Knowledge Management Software Expected to Boost Agent Productivity and Satisfaction

SAN BRUNO, Calif. – August 15, 2006 – InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, announced today that Nationwide Financial Services, Inc. (NYSE: NFS) has chosen InQuira to power its search and knowledge base applications for its call center. Nationwide Financial will initially deploy InQuira to support three business segments: Individual Investments, Individual Protection and Retirement Plans. 

“We make it possible for the producers to sell to and service Nationwide’s customers,” said Bob Cline, vice president and chief financial officer for Nationwide Financial’s internal sales and service unit. “InQuira will help our people spend less time finding information and more time helping the customer.”

 “The insurance industry is very competitive,” said Mike Murphy, InQuira CEO.  “To best serve customers, companies need to provide their agents, producers and policyholders with the right information at the right time to facilitate the right business process.  Nationwide is focused on doing exactly that, and we are pleased to be a part of it.”

About Nationwide Financial Services
Nationwide Financial Services, Inc. (NYSE: NFS), a publicly traded company based in Columbus, Ohio, provides a variety of financial services that help consumers invest 1 and protect their long-term assets, and offers retirement plans and services through both public- and private-sector employers. It’s part of the Nationwide group of companies, which offers diversified insurance and financial services. The group is led by Nationwide Mutual Insurance Company, which is ranked No. 98 on the Fortune 500 based on 2005 revenue. 2 For more information, visit www.nationwide.com.

Nationwide, Nationwide Financial and the Nationwide Framemark are federally registered service marks of Nationwide Mutual Insurance Company.

About InQuira

InQuira improves the quality of customer interactions through websites and contact centers with integrated applications for intelligent search, knowledge management, analytics and user experience. InQuira's solutions leverage InQuira's patented intelligent search technology to understand a customer's intent in real-time, and dynamically create a personalized response experience that incorporates the right information, data, applications and navigation paths to meet that customer's need. InQuira's blue-chip customers include AT&T, Bank of America, Chrysler, Sun Microsystems, BEA Systems, Fidelity Investments, Honda, Sovereign Bank and SunTrust.

For a 2-minute overview of the InQuira platform, click here.

[1] Nationwide Investment Services Corporation, member NASD. In MI only: Nationwide Investment Svcs. Corporation.
[2] Fortune Magazine, April 2006