Press Releases
INVENSYS PROCESS SYSTEMS CHOOSES INQUIRA TO POWER GLOBAL CUSTOMER SUPPORT Intelligent Search and Knowledge Management Offerings Enhance User Experience SAN BRUNO, Calif. — March 5, 2007 — InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, announced today that Invensys Process Systems, a global industrial automation, controls and transportation group, has selected InQuira's Information Manager and Intelligent Search solutions to manage its considerable knowledge assets and power its web-based self-service customer support applications. By leveraging InQuira's solutions, Invensys Process Systems will be able to capture critical knowledge from its highly-skilled, specialized employees and make it available throughout its global organization, enabling employees and customers to resolve even the most complex problems using a common, globally accessible knowledge database. InQuira's Intelligent Search will allow Invensys Process Systems employees and customers to efficiently search for and find the information they need to resolve their queries. InQuira's integrated Analytics then generates valuable insight from user search and behavior data to ensure that the most relevant, current content is available to meet customer and employee needs. "At Invensys Process Systems, we're always on the lookout for new technologies that can help us to further improve our global customer support capabilities," said Ricardo Cortejoso, Vice-President Product Support at Invensys Process Systems. "With InQuira, we can now deploy a centralized, multi-lingual knowledge management solution with sophisticated search and retrieval capabilities that will improve our abilities to help our customers to help themselves through appropriate access to our solutions database, as determined by the level of support to which they subscribe." "Invensys is focused on helping customers and employees solve complex problems," said Mike Murphy, CEO for InQuira. "InQuira is committed to helping them capture knowledge and share information to deliver exceptional, efficient user experiences." About Invensys About InQuira, Inc. |