Press Releases

Media Contacts:
Jason Hekl
InQuira, Inc.
650-246-5024
jhekl@inquira.com
 
Tyler Lewis
Bateman Group for InQuira
718-858-0250
inquira@bateman-group.com

INQUIRA TO HOST WEBCAST ON KNOWLEDGE MANAGEMENT PITFALLS

Discussion To Showcase Strategies to Improve KM ROI, Best Practices

SAN BRUNO, Calif. — March 20, 2007 — InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, today announced that it is hosting a webcast focused on the ten most common knowledge management (KM) mistakes. On Thursday, March 22, 2007 at 11:00 a.m. PDT/2:00 p.m. EDT, David Kay, Principal at DB Kay & Associates, a leading provider of training and consulting for KM, self-service, remote access and collaboration, and InQuira's senior director of products, Mark Buckallew, will lead the discussion entitled, "Ten Knowledge Management Mistakes Others Have Made…So You Don't Have To!"

Many smart and well-intentioned companies have fallen into the same KM trap, as the idea that makes the most sense can often have severe unintended consequences. As a result, these KM traps can prove very costly to organizations. During the webcast, Mr. Kay and Mr. Buckallew will address the following:

  • The most common KM mistakes are and what you can do to avoid them
  • Best Practices on implementing KM across the enterprise
  • Strategies for improving your KM return on investment

This free event on March 22nd will also be available for broadcast "on-demand" following the discussion if you are unable to make the 11:00 a.m. PT webcast. To learn more and register for this event, please visit: http://www.inquira.com/webcasts/2007/webinar03222007.asp?src=pr.

This webcast follows on the heels of the recent general availability of InQuira 8. InQuira 8 represents the first phase of a new product and technology roadmap for InQuira that will eventually structure online interactions into packaged applications tailored for specific industries. To accomplish this, companies require an integrated platform that can harvest knowledge from all willing contributors (including employees, customers and partners) and provide the ability for consumers to access that knowledge. The platform must also include mechanisms to evaluate user experience and quickly implement improvements, keeping pace with the rapidly changing needs of customers.

About InQuira
InQuira, Inc. improves the quality of customer interactions through websites and contact centers with integrated applications for intelligent search, knowledge management, analytics and user experience. InQuira's solutions leverage the company's patented intelligent search technology to understand customer intent in real-time and dynamically create a personalized response experience that incorporates the right information, data, applications and navigation paths. InQuira's blue-chip customers include: Bank of America; AVIS Group; Pitney Bowes; Chrysler; Sun Microsystems; BEA Systems; Fidelity Investments; Honda; and Sovereign Bank. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at www.inquira.com.