Press Releases
SERVICE & SUPPORT PROFESSIONALS ASSOCIATION HONORS INQUIRA AS "RECOGNIZED INNOVATOR" InQuira Executives to Present at 2007 SSPA Best Practices Conference in San Diego SAN BRUNO, Calif. — May 7, 2007 — InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, today announced that it has been named a "Recognized Innovator" by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals. In addition, InQuira will be presenting in two sessions at the SSPA Best Practices Conference, May 6-8, 2007 in San Diego. Invensys Process Systems, a global industrial automation, controls and transportation group, and new InQuira customer, will co-present during one of those sessions. Mark Buckallew, Senior Director of Product Management, InQuira, will be presenting a session entitled "Empowering Employees and Customers with InQuira 8: Search, Knowledge Management, Collaboration for Web Self Service and Agent Assisted Support" on Monday, May 7th from 12:00-1:00 p.m. PT. In addition, Jason Hekl, Sr. Director Marketing at InQuira will co-present with John Petty, Director of Global Customer Support from Invensys in a session entitled "Partner for Success: Secrets to Implementing a Global Knowledge Base Solution," Tuesday, May 8th at 9:45 a.m. PT. With the SSPA's "Recognized Innovator" award, InQuira is being honored for improving the way companies derive business intelligence from captured customer interaction data. Winners were selected by a panel of seven judges, including industry experts, SSPA members and SSPA Vice President of Research John Ragsdale. InQuira was named a winner in the SSPA's Analytics Innovation category. According to SSPA members, companies are collecting massive stores of customer history and interaction data, but what is missing is strong, business user targeted analysis tools to identify strategic business intelligence from the data. Companies recognized for Analytics Innovation are delivering complex analytics to derive "order from chaos," and identify key business learnings based on customer information, problem resolution statistics, or other ancillary data. "With technical complexity creating an explosion of customer interactions, innovative service and support applications are required to help companies continue to meet and exceed customer expectations," said Ragsdale. "InQuira offers innovative technology and thought leadership that can revolutionize the way companies approach assisted and unassisted customer support." "We're excited that InQuira is once again being recognized for positively influencing the online customer experience and is also able to take part in this influential industry event," said Mike Murphy, CEO of InQuira. "With the ability to provide our customers the best user experience possible, InQuira takes pride in its innovation and customer-centric focus." More information on the SSPA Best Practices Conference and SSPA Recognized Innovators can be found at www.thesspa.com. About the SSPA About InQuira, Inc. |