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SERVICE & SUPPORT PROFESSIONALS ASSOCIATION HONORS INQUIRA AS "RECOGNIZED INNOVATOR" SAN BRUNO, Calif., May 5, 2008 - InQuira, Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, today announced it has been named a 2008 "Recognized Innovator" by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals. At the SSPA Best Practices 2008 Conference today in Santa Clara, InQuira was honored as the winner in the Root Cause Analysis category, and as the finalist for Innovation in Usability. Identifying the root cause of a hardware or software problem reduces customer downtime and often eliminates recurrence of the problem. The SSPA Innovation in Root Cause Analysis award recognizes InQuira’s ability to enable service organizations to quickly identify the true failing component in the support lifecycle and craft a fix or a workaround. One of the primary reasons new technology implementations fail to achieve the desired return on investment is lack of employee or customer adoption, and application usability is key to high user adoption. The SSPA Innovation in Usability award recognizes InQuira for consistently delivering highly usable applications that leverage innovative technology and controls to offer a differentiating user experience. Winners and finalists were selected by a panel of judges, including industry experts, SSPA members and SSPA Vice President of Technology Research John Ragsdale. "InQuira has clearly demonstrated the spirit of innovation with unique solutions that help organizations deliver a successful customer service experience,” said Ragsdale. “We look forward to hearing from InQuira and their customers to glean insight into best practices for customer support.” Recognized Innovator honorees are being showcased today at the SSPA Best Practices 2008 Conference, with an awards ceremony as well as tours of the winners’ booths in the SSPA’s Technology Services Expo, led by Ragsdale. Brent Hayward, InQuira’s Vice President, Worldwide Support and Professional Services, also participated in a panel discussion entitled "Ask the Experts: Best Practices Panel with Apple, GE Fanuc, Symantec, Mentor Graphics and InQuira" earlier in the day. More information on the conference and previous Recognized Innovator Awards can be found at www.thesspa.com. ”We’ve seen increasing momentum recently as companies aggressively work to improve the entire lifecycle of the customer experience, so we are thrilled to be recognized once again for positively influencing the industry," said Mike Murphy, CEO of InQuira. "We were also honored to be joined by such an impressive list of industry leaders during our best practices panel; these companies are the true support innovators.” About the SSPA About InQuira |
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