Press Releases
INQUIRA RECOGNIZED AS A LEADER IN ENTERPRISE SEARCH BY INDEPENDENT RESEARCH FIRM SAN BRUNO, Calif., June 10, 2008 - InQuira, Inc., a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management, today announced that Forrester Research, Inc. has recognized InQuira as a leader in enterprise search, according to the new Forrester Wave™: Enterprise Search, Q2 2008. InQuira was among 11 companies invited by Forrester to participate in the report, which evaluated enterprise search vendors across 147 criteria. InQuira was recognized as one of two vendors that deliver distinctive solutions for targeted market segments. In the report, lead author Leslie Owens states, “the information access market is invigorated by innovation from well-differentiated, fast-growing vendors such as InQuira…InQuira stands out with its robust natural language support based on a set of packaged dictionaries that can be extensively customized. The majority of InQuira’s customers buy the search engine as well as the knowledge base and analytics packages.” The Forrester Wave: Enterprise Search, Q2 2008 report assessed InQuira’s Customer Experience Platform, noting, "InQuira is typically used against content in product catalogs and client support knowledge bases. To meet the needs of its B2C and customer service customers, InQuira’s solution relies heavily on taxonomies and ontologies and has a very capable reporting and analytics subsystem to see what terms (or forms of terms) are driving users to results or sending them astray.” InQuira helps companies deliver more effective customer service through their Web sites and contact centers. The InQuira platform includes three tightly integrated technologies—natural language search, knowledge base management, and analytics—that work in harmony to deliver compelling solutions for Web self service, agent-assisted support, and enterprise knowledge management,. Businesses use InQuira for two key reasons: To reduce support costs by delivering faster, more effective service resolution; and to increase revenue by tailoring interactions based on an accurate understanding of a user’s intent. “InQuira has always been dedicated to enabling organizations to understand, and respond to, the true intent behind a user’s searching and browsing behavior,” said Mike Murphy, CEO of InQuira. "Our recognition as a leader in the Forrester Wave report on Enterprise Search reflects our commitment to provide our customers with innovative solutions – helping them profit from each and every customer interaction." About InQuira |
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