Press Releases
INQUIRA ANNOUNCES INQUIRA 8.1 WITH MULTILINGUAL DICTIONARY Introduces the Only Cross-Lingual, Natural Language Search and Document Retrieval Platform SAN BRUNO, Calif., December 15, 2008—InQuira, Inc., a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management, today announced the general availability of InQuira 8.1 with Multilingual Dictionary (MLD), which dramatically improves searching for content for multinational audiences and makes it faster and easier for users to review, translate and post content in their native language. With this announcement, InQuira 8.1 extends its unique capabilities to locate content across multiple languages, using natural language approaches to understand the user's intent. It includes significant new multilingual features to improve knowledge management and customer service applications on a global scale. Known for their extensive language support, InQuira is now able to support thirteen languages using a natural language approach, including Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Simplified Chinese, Traditional Chinese and Ukrainian. According to ByteLevel Research, in 2003, very few global websites supported more than ten languages. In 2008, the average number of languages supported by all 225 sites reviewed in their Global Web Report Card is twenty, up from eighteen last year. Although most global companies have contact centers all around the world, the bulk of the knowledge content tends to be written in one primary language, and then translated to other languages, making content disparate and out-of-sync from region to region. InQuira’s cross-lingual search and retrieval enables consumers and agents to return context-relevant results regardless of either their native language or the content’s original language. For example, a query would first find intent-driven content in the same language as the search, then search automatically in English, and if specified, any or all of the supported languages. The cross-lingual features extend to authoring and translation support, which empowers companies to distribute the workload for authoring solutions by encouraging the authoring by frontline customer service agents, in their native language, at the moment of customer interaction. "The ability to understand a question, and then find the answer in any language is an important requirement for any customer support site or intranet," said Sue Feldman, IDC's VP for search and discovery technologies. "Customers and service representatives operate today in a multilingual environment. So do global enterprises. Single language applications have hamstrung them, and waiting for translated materials to catch up with the original information is not a good option. In a flat world, cross-language capabilities are critical to working with multilingual users." The main features of InQuira 8.1 with Multilingual Dictionary include:
“We see a great opportunity for global companies to take advantage of sharing information via their global websites, but the information must be managed in a way that it can be found, read, and shared easily,” said Mike Murphy, CEO of InQuira. “As the first search tool to offer multilingual queries incorporated with natural language processing, InQuira 8.1 with Multilingual Dictionary will help our clients improve collaboration, reduce redundancies, and out-innovate their competition by making information accessible and usable to all regions.” About InQuira
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