INQUIRA APPOINTS INDUSTRY VETERAN STEPHEN RAYE TO VICE PRESIDENT CRM and Customer Experience Authority to Offer Strategic Consultation Services to InQuira Clients SAN BRUNO, Calif., June 16, 2009—InQuira, Inc., a leading provider of enterprise knowledge solutions for Web self-service, contact center support, and knowledge intranets, today announced the appointment of Stephen Raye to Vice President of Customer Experience Strategies. Mr. Raye will head the effort to deliver strategic consultation services. These services will enable InQuira customers to better manage their relationships with their own customers, leveraging knowledge applications to enhance the overall customer experience. “As a recognized leader in the customer service industry, InQuira is dedicated to making sure that its customers are leveraging the knowledge that exists across the enterprise to the best of their advantage,” said Mike Murphy, CEO of InQuira. “To that end, we have brought in a true thought leader in Steve Raye to help our customers differentiate themselves with their customers. Steve’s deep experience in customer service strategy will be a huge asset in helping our clients better manage their relationships, enhancing the overall customer experience.” With over 15 years experience delivering strategic service, sales, and marketing solutions to Global 2000 companies as an entrepreneur, executive, and consultant, Mr. Raye brings expertise in customer service and knowledge management to his role at InQuira. In 2002, he co-founded eVergance, a management and technology consulting firm acquired by Kana Software in 2007. At eVergance, Mr. Raye led the company to early revenue and profit growth, and consulted with many of the largest and most progressive support organizations in the world across a variety of industries. Prior to eVergance, he was senior director of information technology for Sprint, where he successfully delivered new system implementations that improved contact center, field service, sales force, and retail operations for over 30,000 users of Sprint’s front-office systems. Stephen began his career with Andersen Consulting (now Accenture). “InQuira’s vision for infusing knowledge into CRM to achieve the most effective customer support experience closely aligns with my philosophy,” said Mr. Raye. “I am looking forward to working with InQuira’s impressive client roster to help them make a lasting impact on their organizations through efficient knowledge sharing and strategic contact center and Web-based self-service solutions.” This recent hire follows InQuira’s launch of the Corporate Knowledge IQ Challenge, developed in conjunction with IBM. The program is designed to help companies determine the effectiveness of their knowledge management initiatives, and is part of InQuira’s strategic vision to enable its customers to dramatically improve the customer support experience. About InQuiraInQuira Inc. provides software applications for Web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across Web, phone, and community channels. Featuring tight integration of search, content management, discussion forums, and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at www.inquira.com.
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