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INQUIRA NAMED A FINALIST IN THE SERVICE & SUPPORT PROFESSIONALS ASSOCIATION FALL 2007 RECOGNIZED INNOVATOR AWARDS InQuira Acknowledged for Improving Global Customer Service and Support SAN BRUNO, Calif. — Oct. 1, 2007 — InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, today announced it has been named a finalist in the Fall 2007 "Recognized Innovator" awards by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals. InQuira was honored for Innovation in Globalization at the SSPA Services Leadership Conference today in New Orleans. Recognized Innovator winners and finalists were selected by a panel of judges, including industry experts, SSPA members, and SSPA Vice President of Research John Ragsdale. "Customer expectations and product complexity continue to rise, and only by embracing innovation can companies deliver breakthrough customer success. InQuira is a noteworthy contributor of service and support technology that makes this possible," said Ragsdale. InQuira was named a finalist in the SSPA's Innovation in Globalization category. Enabling breakthrough customer success is of equal concern worldwide, regardless of language or location. Thanks to the Internet, even smaller companies are finding growing customer ranks around the world, and support organizations often struggle to effectively support customers who speak different languages and have different cultural attitudes toward service. The award is earned by SSPA Partners whose innovative solutions permit companies to successfully support global customers, regardless of location, time zone or language. "Multi-lingual support organizations face numerous challenges to sharing timely and relevant content across languages; InQuira breaks down the language barriers and offers a comprehensive solution for global support organizations to serve customers anywhere in the world," said Mike Murphy, CEO of InQuira. "We've had a long partnership with SSPA and we're thrilled to be recognized for innovation in globalization." In addition to being recognized as a finalist in the SSPA Recognized Innovator Awards, InQuira executives will also be presenting during the conference. Nav Chakravarti, Vice President of Solutions, will be demonstrating "InQuira 8 for Knowledge Management, Web Self-Service and Agent-Assisted Support" during the Technology Services Expo on Monday, October 1, 2007 at 12 noon. In addition, Brad Smith, Director of Sales, will be co-leading the "Aligning Support & Product Development" breakout session on Tuesday, October 2, 2007 at 1:45 p.m. Earlier this year, InQuira was named a winner in the SSPA's "Recognized Innovator" Analytics Innovation category for improving the way companies derive business intelligence from captured customer interaction data. Many of InQuira's customers have also been recognized by the organization for their innovations in customer service and support; Juniper Networks, BEA Systems and Mentor Graphics have all received SSPA's prestigious STAR Award. More information on the SSPA Services Leadership Conference and SSPA Recognized Innovators can be found at www.thesspa.com. About the SSPA About InQuira |