Press Releases
INQUIRA CUSTOMER GE FANUC WINS INFOWORLD 100 AWARD InQuira-Powered Content Management Initiative Recognized for Innovation SAN BRUNO, Calif. — November 27, 2007 — InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, today announced that InQuira customer, GE Fanuc Intelligent Platforms, was awarded an InfoWorld 100 award. GE Fanuc received this award for its revamped Automation Support web site, which involved replacing its legacy back-end systems and centering the new solution on InQuira's natural language search, knowledge management software and integrated analytics. GE Fanuc's new support web site features numerous self-service enhancements, including a knowledge base repository for solutions, documentation and downloads; on-line case management; user forums; content ratings; and a powerful natural language search engine. This initiative allowed GE Fanuc to improve customer satisfaction levels by providing the finest support experience in the factory automation industry. "Whether ushering legacy systems into the agile era or revolutionizing how their companies leverage technology to meaningful ends, this year's winners are both inspiration and proof that striking a new path in IT can reap deep organizational rewards," said InfoWorld Senior Editor Jason Snyder. "The InfoWorld 100 award underscores our commitment to providing GE Fanuc's customers with the best possible service and support," said Sheila Kester, Vice President of Global Customer Care/Software Operations, GE Fanuc Intelligent Platforms. "We are honored that one of the industry's leading publications has recognized our content management initiative and look forward to working with InQuira on the next phase of this project." InfoWorld 100 is an annual award that recognizes 100 companies for best use of technology to enhance their business. The awards celebrate real-world IT projects that use technology in smart, innovative, creative ways to meet business and technical objectives. Entries are judged on innovation and project complexity, as well as stumbling blocks that were overcome to achieve success. GE Fanuc was among a select group of technology category winners that included America Online; Avnet; EMC; Hewlett-Packard; Microsoft; Seagate; and Sybase. "We are thrilled to have one of our customers win an InfoWorld 100 award," said Mike Murphy, CEO, InQuira. "InQuira is focused on developing industry-leading technology to meet our customers' search, knowledge management, content management and user analytics needs, and it is great to see GE Fanuc's truly innovative approach for delivering a superior service experience being recognized." About GE Fanuc Intelligent Platforms About InfoWorld Media Group About International Data Group (IDG) IDG is a leading producer of more than 750 technology-related events including Macworld Conference & Expo, LinuxWorld Conference & Expo, Entertainment for All Expo (E for All), DEMO, and IDC Directions. IDC, a subsidiary of IDG, is the premier global provider of market intelligence, advisory services, and events. Over 900 IDC analysts in more than 90 countries provide global, regional, and local expertise on technology and industry opportunities and trends. Additional information about IDG, a privately held company, is available at www.idg.com. About InQuira All product and company names are trademarks of their respective companies. |