InQuira Resources—Ask InQuira Newsletter

Published bimonthly, Ask InQuira is an email newsletter in which readers determine the editorial content. Each issue features articles on topics suggested by a reader. Written by InQuira thought leaders and special contributors, these newsletters deliver compelling insights on knowledge management, natural language search, and much more.

Follow the links below to review past issues, or use the forms to the right to sign up or suggest a topic for a future issue.

Past issues:

January/February 2008—How Do You Manage Your Organizational Memory?
November / December 2007—How can companies leverage collaboration technologies to increase customer satisfaction with online help?
September/October 2007—How can web chat be used effectively?
July/August 2007—What are the impediments to companies adopting knowledge management?
May/June 2007—How can we avoid the perception that "Customer Service" and "Self-Service" are contradictory?
March/April 2007—What best practices exist for capturing knowledge?
January/February 2007—What techniques can we use to encourage greater web self-service adoption?
August/September 2006—How do you identify and analyze ROI from Knowledge Management?
June 2006—Does Knowledge Management Really Matter?

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