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Featured Presenter |
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Where's the Innovation in Sales Enablement? Why Legacy Approaches Won't Cut it Today--and What to Do About it |
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Improving Productivity in Today’s Contact Center: Do You Know What “One Second” Is Worth? |
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A Superior Web Self-Service and Contact Center Solution--Buy It or Build It? |
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Using Social Networks and Knowledge to Deliver a Better Customer Experience: A Case Study from T-Mobile |
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Optimize the Customer Experience with Knowledge-Infused CRM from Oracle and InQuira |
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Best Practices in Knowledge Management: Five Steps to a Better Support Experience |
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Maximize Your Corporate Knowledge IQ: Learn How to Assess and Optimize Your KM Initiatives
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Knowledge Management Measurement Series
Part 3: Advanced Measures and Analytics |
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Knowledge Management Measurement Series
Part 2: Basics for Beginners |
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Knowledge Management Measurement Series
Part 1: The Importance of Measuring KM |
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Customer Service Globalization:
Delivering a consistent support experience across global service channels |
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Content Management vs. Knowledge Management: A Summary of Key Differences |
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Influencing the Online Experience: Maintaining customer mindshare and loyalty through superior web-based service |
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Giving Support a Voice: How one simple metric can align the people who build, support, and use your products |
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From Chaos to Order: How to Boost Net Promoter Scores with Award-winning Online Support |
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Earn Life-Long Customers:
Get Back to the Basics With Web Self-Service
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Customer Service Management: Forrester's Software Evaluation Criteria and How InQuira 8 Stacks Up |
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Knowledge Management Implementation Strategies: An InQuira Point of View |
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Profiting from the Long Tail of Search: Recognizing Visitor Intent to Convert More Customers |
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Embracing Knowledge in the Call Center: How Nationwide Financial Created a Culture for KM Success with Effective Communications and Collaboration |
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Ten Knowledge Management Mistakes Others Have Made…So You Don't Have To! |
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Raising the Bar in Customer Support: Unveiling InQuira 8 |
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Roadmap to Knowledge Management Success: Practical Pointers to Delivering a Knowledge-based Customer Service Experience |
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Profile InQuira: SSPA Customer Experience Innovation Award Winner How InQuira's Integrated Platform for Knowledge-based Support Sets a New Standard in Customer Service |
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Selling the ROI on Knowledge Management: How to Measure Success and Sell it to Upper Management |
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Selecting the Right Knowledge Base and Why Taxonomy Matters: How Juniper Network's Knowledge Base Became the Backbone for Their Web Support Site |
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Aligning Customer Support with a Changing Business Model: How Sun Microsystems is Doing More with Less to Support an Open Source Strategy |
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Achieving Service Excellence: How to Align People, Processes and Technologies to Deliver World-Class Customer Support. (A Case Study of Pitney Bowes) |
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Formulating the Right Response in the Contact Center: Why Understanding Customer Intent is Vital for Effective Problem Resolution |
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Enriching Customer Interactions: How to Effectively Manage the Online Experience to Increase Conversion Rates |
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Profiting from Enterprise Search: A Virtual Round Table with AMR Research Director Jim Murphy |
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Debunking a Support Myth: You Can Deliver Complex Support Online |
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Accelerating the Path to Website Conversions: New Strategies for Capturing Customers You Might Otherwise Lose |
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Delivering the Support Experience your Customers Demand: How you can Align Search, Knowledge Management, and Analytics to Understand and Resolve your Customers' Problems |
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Help Your Customers Help Themselves: How to Leverage Intelligent Search to Empower a Superior Self-Service Experience |
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Tapping into the Searcher's Psyche: Secrets to Marketing on YOUR Site with Intelligent Search |
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Advanced Customer Segmentation Strategies for the Web: Leveraging Intelligent Search Interactions to Segment Customers by Need |
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Marketing to the Anonymous Website Visitor: Using Intent-Based Personalization to Convert Prospects into Customers |
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Beyond Search Engine Marketing (SEM): Best Practices for Accelerating Complex Sales with Intelligent Search |
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Transforming Call Center Performance: Integrating Intelligent Search into your CRM Environment |
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Real-Time Customer Intelligence in the Online Channel: How to Leverage Search to Target Customers by Purchase Intent |
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Right Channeling: Making the Web a Preferred Service Channel for Customers |
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Marketing to Anonymous Site Visitors: Taking Personalization to the Next Level |
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How Web Self-Service Can Improve Customer Loyalty and Drive Bottom Line ROI |
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