InQuira Customer Experience services (ICE) enable customers to outsource the support, monitoring, and enhancement of their InQuira systems.
ICE eliminates the need to staff and train an internal team dedicated to InQuira administration, which lowers the product’s total cost of ownership. Further, by delivering this expertise when and where it’s needed, ICE helps organizations deploy more quickly and more effectively ensure overall program success.
ICE services teams deliver these core capabilities:
- Strategic recommendations, featuring Analytics reporting, customer experience improvement recommendations, business effectiveness and ROI calculations, and ongoing process improvement.
- Application enhancements and tuning, offering configuration, maintenance, tuning, and scheduled updates for InQuira software components; as well as modifications to the InQuira product’s dictionary, rules, managed answers, intent responses, and knowledge management system.
- Operational support, including application monitoring, application patching, operational status reporting, analysis, and fault recovery.
To learn more, please download the ICE data sheet. |
| Count on the ICE team to deliver… |
- Results: InQuira expertise ensures effective business results and rapid turnaround of change requests.
- Economics: A multi-disciplinary team at a fraction of the cost of in-house staff.
- Speed: Experts can get started quickly, provide proactive monitoring, and resolve issues fast.
- Simplicity: Consistent points of contact available 24 x 7.
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