See this webinar and learn how Web self-service is becoming a key strategic initiative in improving customer loyalty and improving the bottom line.
Today's market leaders are dramatically reducing customer service costs and generating new revenues via the Web using the latest best practices and technologies for Web self-service. Companies such as AT&T, Yahoo, BEA, and Bank of America are using InQuira's search technology to ensure both customers and call center agents are able to find answers quickly and accurately.
In this webinar, you'll learn how the latest customer search and navigation technologies are helping companies increase call deflection rates, reduce call handling times in the call center, and dramatically lower service costs. You'll also see examples of proven ROI models for customer self-service and online marketing and how these models can aid in powerfully establishing the business case for enhanced customer service through the Web environment.
Click the title below to view the webinar:
How Web Self-Service Can Improve Customer
Loyalty and Drive Bottom Line ROI |
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View this webinar and learn how the latest search and navigation technologies can help your company...
- Increase call deflection
- Speed issue resolution
- Slash service costs
Presenters:
- Ginger Conlon,
Editor-in-Chief, CRM Magazine
- David Daniels,
Jupiter Research
- Azita Martin, Vice President of Marketing & Industry Solutions, InQuira
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