Sponsored by CRM Magazine, destinationCRM.com, and CRM Media, LLC, this webinar delivers an in-depth look at how intelligent search can boost the efficiency and success of call center operations.
The biggest frustration for support professionals today is their inability to resolve customer issues from within their CRM system. Attend this webcast and see the future of call center technology—a future where call center agents do not have to Alt+Tab out of their CRM environment to search for answers to customer questions.
Join Mark Woollen, VP of Products at InQuira, as he explores how you can leverage a single intelligent search solution, from within your company’s CRM desktop, to automatically mine for exact answers from a variety of enterprise content and data sources. See how Mentor Graphics, an innovator in customer support best practices, has adopted the latest self-service and contact center solutions from InQuira to reduce call center volumes, improve service quality, and increase customer satisfaction.
Click the title below to view the webinar:
Transforming Call Center Performance:
Integrating Intelligent Search into your CRM Environment |
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View this webinar and learn how to...
- Integrate intelligent search into your CRM environment.
- Avoid information overload that hampers agent productivity.
- Leverage customer context information from CRM applications to resolve customer problems.
- Incorporate Web self-service session history into call center resolution interactions.
Presenters:
- Jason Compton, Executive Editor, CRM Magazine
- Mark Woollen, VP of Products, InQuira
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