 
The webinar offers practical insights into how BellSouth leveraged self-service solutions to improve service and increase call deflection.
We've all done it. We avoid calling the toll-free number to get help, because we know what to expect: an endless barrage of touch-tone menus, numerous opportunities to explain—and re-explain—the problem to customer service agents in faraway countries; horrible elevator music while we wait; and the list goes on. As consumers, no matter how serious the problem, we prefer to go online to find the information we need to resolve our problems.
The challenge for companies is to create a service environment where customers go online because they want to, not because they have to. Join us to learn how BellSouth's adoption of the latest self-service technologies has improved service quality, increased customer satisfaction scores, and reduced the number of calls into the call center.
Click the title below to view the webinar:
Help Your Customers Help Themselves:
How to Leverage Intelligent
Search to Empower a Superior Self-Service Experience |
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Featured customer:
Get practical lessons from BellSouth on how to...
- Make Web self-service the service channel of choice for customers.
- Deliver an online self-service experience to your customers that will be the envy of your competitors.
- Personalize online support interactions to deliver exact answers...and anticipate relevant next steps in the customer's buying patterns.
Presenters:
- Ed Dauginas, eService Manager, BellSouth
- Mark Woollen, VP Products, InQuira
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