Sponsored by KMWorld Magazine, this webinar features insights into how leading organizations are harnessing knowledge management, search, and analytics to better understand and solve customer issues.
Companies have long relied on investments in people, processes and technology to provide more effective customer service. Invariably, such initiatives are company-centric—focusing just on the service variables within a company’s control.
Attend this webinar and get a tour of customer-centric best practices for resolving support issues based on the one element companies cannot control: the customer’s unique need during each specific support interaction. We will demonstrate how companies like Mentor Graphics, BellSouth, and others are aligning search, knowledge management, and analytics to understand their customers’ support needs, and create personalized interactions that more effectively resolve customer problems.
Click the title below to view the webinar:
Delivering the Support Experience Your Customers Demand:
How you can Align Knowledge Management, Search, and Analytics
to Understand and Resolve your Customers' Problems |
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Access this webinar today to find out how you can ...
- Apply knowledge from Web site FAQs, knowledge bases, documents, applications, and databases to resolve customer problems.
- Deliver an online self-service experience that will be the envy of your competitors.
- Intelligently manage escalation processes between online self-service and assisted-service channels.
Presenter:
- Bob Macdonald, Chief Marketing Officer, InQuira
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