 
This webinar is packed with real-world examples from Mentor Graphics' successful customer support initiative, which has yielded significant bottom-line benefits.
Transitioning from a phone-based to a web-based model for its complex software products enabled Mentor Graphics to reduce call center volumes by 18 percent while improving service quality and customer satisfaction levels.
In this on-demand webcast, you'll see how Mentor Graphics accomplished this transition. You'll learn the strategy and tactics the company used to create and launch its effective, accelerated support offering. And you'll get a look at SupportNet, a web-based experience so helpful that customers now actually prefer using it over other available support channels.
Click the title below to view the webinar:
Debunking a Support Myth: You Can Deliver Complex Support Online |
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Featured customer:
Attend this webinar featuring Mentor Graphics and learn how to:
- Make web support the channel of choice for customers.
- Measure the impact of a web-based support model on customers, employees, processes, and technology.
- Leverage existing content and advanced search technology to deliver complex technical support online.
Presenters:
- Christine Egli, SupportNet Product Manager, Mentor Graphics
- Jason Hekl, Senior Director of Marketing, InQuira
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