 
Featuring practical insights from Nokia's knowledge management initiatives, this webinar offers an engaging look at how companies can better harness knowledge to deliver more effective, more responsive service to their customers.
Most companies organize their online self-service support operation around an FAQ knowledgebase. Call-center agents may have access to more information sources, but often struggle to troubleshoot and resolve customer problems as quickly as customers demand.
The reality is that many customers are frustrated by an inability to find answers to their inquiries using the company's online support portal or by interacting live with call center agents. Customers and call center agents struggle to find the right content (if it exists in the first place) by looking into a myriad of irrelevant results pages and content repositories.
Join Nokia and InQuira as they provide practical insights into a better way to manage the knowledge that fuels customer interactions.
Click the title below to view the webinar:
New Strategies for Accelerating Time to Resolution:
How to Deliver a Knowledge-Driven Support Experience Your Customers Will Love |
|
Featured customer:
View this on-demand webinar by Nokia and InQuira to learn how to:
- Accelerate the resolution of customer support issues.
- Empower call-center agents to be more productive.
- Deliver an online support experience that will set you apart from your competition.
- Streamline the performance of your call-center and achieve your ROI goals.
Presenters:
- Jeff Vargas, Knowledge Manager, Nokia
- Mark Woollen, VP of Products, InQuira
|
|
