Attend this webinar and get insights into how organizations can boost service levels by more effectively understanding, and responding to, a customer's true intents.
Service organizations have always been at the forefront of process improvements and technology adoption as they strive to achieve cost efficiencies, maximize delivery effectiveness, and sustain acceptable levels of customer satisfaction.
Behind the technology, processes, and people, though, there lies the basic premise of service—a dialogue between two parties: a customer that needs assistance and the service provider who delivers it. In an effort to apply new technologies and embrace new ways of doing business, all too often the focus on this basic service dialogue has been lost.
How can organizations address their mandates for streamlining operations and managing costs more effectively, while delivering service that fosters an effective dialogue with customers?
Attend this engaging webinar with market research firm ServiceXRG and find out.
Click the title below to view the webinar:
Formulating the Right Response in the Contact Center:
Why Understanding Customer Intent is Vital to Effective Problem Resolution |
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View this on-demand webinar featuring market research firm ServiceXRG to learn how your organization can...
- Achieve optimal cost efficiency for service transactions in your organization.
- Understand and meet your customers’ support needs.
- Balance cost efficient service delivery with effective problem resolution.
- Accelerate the time to service resolution.
- Automate the service transaction process.
Presenters:
- Ladd Bodem, Principal and Co-founder, ServiceXRG
- Mark Woollen, VP of Products, InQuira
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