 
Attend this webinar and get practical, proven insights based on Sun's successful effort to harness knowledge-centered support to improve Web self-service capabilities and lower service costs.
Join Kim Ohlrogge from Sun Microsystems as she shares Sun’s journey to revamp its customer service function. She illustrates how, with its improved support capabilities, Sun was able to reduce costs, satisfy the self-service demands of its user community, and support a new open-source business model.
Click the title below to view the webinar:
Aligning Customer Support with a Changing Business Model:
How Sun Microsystems is Doing More with Less
to Support an Open Source Strategy |
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Featured customer:
View this on-demand webinar to learn how your organization can...
- Organize a cross-functional team to ensure project success.
- Properly define requirements and measure key performance indicators, including deflection and escalation metrics.
- Apply knowledge-centered support (KCS) principles to guide the initiative.
Presenters:
- Kim Ohlrogge, Offering Lead for the Sun Knowledge Connection, Sun
- Tim Shetler, VP of Marketing, InQuira
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