 
View this on-demand webinar and get a wealth of practical lessons that can be drawn from Juniper Networks' successful knowledge management initiative.
Join the SSPA, Juniper Networks, and InQuira for this on-demand webinar as we explore how Juniper Networks transitioned from a phone-based to a Web-based support model. Learn how Juniper Networks' knowledge base became the backbone application in their customer support center, which was given a "Ten Best Web Support Site of 2006" award by the Association of Support Professionals for outstanding performance and innovation in online service and support.
Click the title below to view the webinar:
Selecting the Right Knowledge Base and Why Taxonomy Matters:
How Juniper Network's Knowledge Base Became the Backbone
for Their Web Support Site |
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Featured customer:
View this webinar to learn how Juniper Networks recently launched a successful new knowledge base by...
- Developing a scalable knowledge base upgrade strategy.
- Managing the RFP and knowledge base vendor evaluation process.
- Using taxonomy as the key differentiator in selecting a vendor.
- Implementing a new taxonomy in conjunction with the new knowledge base.
Presenters:
- John Ragsdale, Vice President of Research, SSPA
- Allan Grohe, Senior Knowledge Engineer, Juniper Networks
- Jason Hekl, Senior Director of Marketing, InQuira
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