Raising the Bar in Customer Support:
---The Unveiling of InQuira 8---
Join Tim Shetler, VP of Marketing, InQuira as he unveils InQuira 8, an integrated platform of business applications that helps companies improve their web self-service and assisted-service resolution processes. With applications for knowledge management, collaboration, web self-service, agent-assisted support, and customer experience management and analysis, InQuira 8 delivers a complete solution for resolving customer support issues online and in the contact center.
Then, join Mark Buckallew, Sr. Director of Products, as he showcases new features and functionality that will help every organization manage knowledge, collaborate with customers, and improve the customer experience.
Join this live event to see how InQuira 8 empowers richer web self-service experiences for customers, and more effective resolution capabilities for agents in the contact center. InQuira 8 introduces InQuira Discussion Forums, a comprehensive, new collaboration product, and InQuira Information Center, a new application that combines InQuira Intelligent Search, InQuira Discussion Forums, and InQuira Information Manager into a comprehensive knowledge portal.
View this on-demand webcast to learn how to:
Save implementation costs with the InQuira Information Center web application, which leverages the new capabilities of the underlying InQuira products
Ensure consistent and accurate knowledge transfer between customers, employees and partners
Build user communities with Discussion Forums; and use these communities to resolve issues and to create new knowledge content for improved self-service.
Increase customer satisfaction through personalized push of information to users based upon their interests or needs.
Address problems associated with outdated or missing knowledge content
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