Attend this webinar and get insights into the latest release of the InQuira—and find out how it helps organizations improve their service levels, both online and in the contact center.
Join Tim Shetler, InQuira's vice president of marketing, as he unveils InQuira 8, an integrated platform of business applications that helps companies improve their Web self-service and assisted-service resolution processes. With applications for knowledge management, collaboration, Web self-service, agent-assisted support, and customer experience management and analysis, InQuira 8 delivers a complete solution for resolving customer support issues online and in the contact center.
In addition, Mark Buckallew, InQuira's senior director of products, showcases new features and functionality that will help every organization manage knowledge, collaborate with customers, and improve the customer experience.
Click the title below to view the webinar:
Raising the Bar in Customer Support: The Unveiling of InQuira 8 |
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View this on-demand webinar to learn how your organization can...
- Save implementation costs with the InQuira Information Center Web application.
- Ensure consistent and accurate knowledge transfer between customers, employees, and partners
- Build user communities with Discussion Forums; and use these communities to resolve issues and to create new knowledge content.
- Increase customer satisfaction by delivering personalized information to users based upon their interests or needs.
Presenters:
- Tim Shetler, Vice President of Marketing, InQuira
- Mark Buckallew, Senior Director of Products, InQuira
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