 
This SSPA Webcast explores how Invensys Process Systems captures critical knowledge from its highly-skilled, specialized employees and makes it available throughout its global organization; enabling employees and customers to resolve even the most complex problems using a common, globally accessible knowledge database.
Invensys Process Systems (IPS), the world leader in industrial asset performance management, recently reached a customer service inflection point: many of its customers and employees have been with the company for decades, amassing vast amounts of tacit knowledge on the company's process control systems. This SSPA Webcast explores how Invensys Process Systems captures critical knowledge from its highly-skilled, specialized employees and makes it available throughout its global organization; enabling employees and customers to resolve even the most complex problems using a common, globally accessible knowledge database.
In this recorded webcast, SSPA's John Ragsdale joins John Petty from Invensys Process Systems and Jason Hekl of InQuira to discuss the opportunities and best practices inherent to the most preeminent, useful, and efficient global knowledge base solutions available.
Click the title below to view the webinar:
Secrets to Implementing a Global Knowledge Base Solution |
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Featured customer:
View this on-demand webinar to learn...
- How to effectively capture knowledge across distributed call centers and from a maturing workforce.
- How to partner with your vendors to achieve the best results for your knowledge base initiative.
- How to turn skeptics into believers, and ensure widespread adoption of the new knowledge base solution.
- How to cost-justify your knowledge base initiative and establish operational and customer satisfaction metrics to measure performance against expectations.
- How to promote your initiative throughout the organization and educate other groups on the potential applications in their areas.
Presenter:
- John Petty, Director of Global Customer Support, Invensys Process Systems
- John Ragsdale, VP of Research, SSPA
- Jason Hekl, Senior Director of Marketing, InQuira
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