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In the highly competitive communications market, retaining customers is one of the most critical business challenges service providers face. To help it retain its leadership position in wireless and wireline communications, Sprint Nextel turned to a comprehensive redesign of its customer self-service programs.
Through this initiative, Sprint Nextel sought to improve the overall Web experience for its customers, gain increased differentiation from the competition, and increase customer loyalty.
Attend this upcoming webinar, and find out how Sprint Nextel partnered with InQuira to introduce an innovative Web self-service application powered by intelligent search. With this solution, Sprint Nextel has gone back to the basics—providing simple, intuitive self-service functions that make it easy for customers to quickly and easily accomplish their objectives. Find out how InQuira helped Sprint Nextel deliver a superior online experience that delights customers and helps further the organization's high-level “path to loyalty” strategy.
Click the title below to view the webinar:
Earn Life-Long Customers:
Get Back to the Basics with Web Self-Service |
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View this on-demand webinar to learn...
- Decreased its threat of churn by over 20%—while that figure rose 7% for the industry as a whole.
- Increased its conversion rates through internal search by almost 60%, while at the same time industry-wide conversion rates have been dropping.
- Improved cross-sell and up-sell conversions, decreased shopping cart abandonment rates, and increased customer satisfaction.
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