Expert advice and guidance on measuring KM initiatives

Join knowledge measurement experts John Ragsdale, Vice President of Research at the SSPA, and Mark Buckallew, Senior Director of Product Management at InQuira, as they discuss where to begin your KM measurement journey and how you can take KM measurement to the next level.

This three part on-demand webinar series will cover:

	Part 1: The Importance of Measuring KM If you’re new to KM, start here. This session will cover the specifics of how knowledge is making an impact and discusses how some of the things you may already be measuring can provide insight into how effective knowledge is being used throughout your organization.
	Part 2: Basics for Beginners If you understand the value of knowledge, but are not sure what you need to be measuring to be able to articulate this value, start here. In this session, you will discover specific strategies you can implement to measure knowledge based support, web self-service, trends and outcomes.
	Part 3: Advanced Measures and Analytics If you have been using KM for awhile and are looking to take your initiatives to the next level, start here. This session takes an intensive, in-depth look at what you need to measure and how to analyze metrics to improve the quality, usability and end-user value of your KM solutions.

Gain expert insights, best practices and strategies for measuring knowledge today. Watch InQuira’s Knowledge Management Measurement series.