Giving Support a Voice :
How one simple metric can align the people who build, support, and use your products
Thursday, January 24, 2008
11 AM PT / 1 PM CT / 2 PM ET
Length: Approx 1 hr
Cost: FREE
Presenter:
- Bradford T. Smith, Director, Southeast Region, InQuira
If you are part of a customer support organization seeking to improve your products and their supportability, you can do so through the use of one simple metric. A Product Quality Index (PQI) can assist customer support teams that find themselves stretched between the customers' expectations of high quality, high performance, easy to operate products and the budget-bounded capabilities of a product development group focused on tightly scoped product releases tied to a pre-defined roadmap. This webcast will show you how a PQI can influence product development to listen to the voice of the customer while measuring and comparing success across different product lines.
Attend this Webcast to learn:
- What is a Product Quality Index
- How to improve a product's PQI with customer interaction metrics
- How you can use this metric to align support and product development to provide the maximum value for each group's effort
- How to take PQI to the next level using InQuira customer interaction tracking capability
- The future state of thinking of the InQuira product design team
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