View this on-demand webinar to get an in-depth understanding of the Product Quality Index (PQI) methodology and gain practical insights into how organizations can leverage this metric to measure the success of their product and support initiatives.
If you are part of a customer support organization seeking to improve your products and their supportability, you can do so through the use of one simple metric. A Product Quality Index (PQI) can assist customer support teams that find themselves stretched between the customers' expectations of high quality, high performance, easy to operate products and the budget-bounded capabilities of a product development group focused on tightly scoped product releases tied to a pre-defined roadmap. This webcast will show you how a PQI can influence product development to listen to the voice of the customer while measuring and comparing success across different product lines.
Click the title below to view the webinar:
Giving Support a Voice |
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This on-demand webinar features...
- How to improve a product's PQI with customer interaction metrics
- How you can use this metric to align support and product development to provide the maximum value for each group's effort
- How to take PQI to the next level using InQuira customer interaction tracking capability
Presenter:
- Bradford T. Smith, Director, Southeast Region, InQuira
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