InQuira Resources—Webinars
|
Learn How to Assess and Optimize Your KM Initiatives
Many companies have installed a knowledge management system or content management application to aid their call center staff and to provide online Web self-service directly to their customers. But, however robust the system, it must be nurtured and maintained to deliver maximum value. In addition, many new features and benefits have been added to today’s knowledge management solutions that can dramatically increase the usability, effectiveness, and efficiency of your knowledge-based customer services.
In this one-hour live webinar we’ll show you a specialized tool, jointly developed by IBM and InQuira, which is designed specifically to help you identify the strengths and weaknesses of your KM initiatives. This simple online assessment tool will compare your results with others who have taken part in the study, both within your industry as well as across multiple industries. You will see just how your systems and processes stack up against the competition.
Click the title below to view the webinar:
Maximize Your Corporate Knowledge IQ:
Learn How to Assess and Optimize Your KM Initiatives
|
 |
This on-demand webinar reveals...
- How to use the Knowledge Assessment Tool to help identify strengths and weaknesses in your knowledge management strategy.
- Which strategies, tools, and best practices will help you get maximum ROI from your implementation.
- How other enterprises in your market, and across markets, have scored on their KM strategies and initiatives.
Presenters:
- David Kay, Founder, DBKay & Associates
- Derek Stephens, Director, Business Transformation & Global Self-Service Process Leader, IBM Corporation
- Chris Hall, Vice President Product Strategy, InQuira, Inc.
|
|
